Shipping Information

Shipping Information: 

We offer free shipping on orders of $150 or more! 

It is the responsibility of the customer to ensure that the shipping address is correct when placing an order. Aspen & Palm will not be responsible if items are shipped to the wrong address. We cannot change your address once you place an order. 

Please allow 3-5 days processing from the time we receive your order for your order to ship. 

We currently only ship using USPS shipping. Shipping cost will be calculated based on the weight of the package and added at checkout. While many packages will arrive within a few days, some packages may be delayed due to causes out of our control. Delays may occur during transit and we are not to be held responsible for those delays which are, again, out of our control. We will not refund shipping costs due to shipping delays from the carrier. 

We are not responsible for damages to packages/items during shipping. Please contact USPS to submit a claim for damaged packages. You can submit your claim and find more information at https://www.usps.com/help/claims.ht